Incident Handling

In today’s digitally connected world, cyber incidents such as data breaches, ransomware attacks, phishing, and system intrusions have become common and increasingly damaging. The ability to respond swiftly and effectively to such incidents is critical to minimize harm, restore operations, and protect sensitive data. SECOPS' Incident Handling Service is designed to help organizations in Bangladesh and beyond prepare for, detect, respond to, and recover from cybersecurity incidents with speed and precision.



Benefits

  • Rapid Containment and Recovery: Minimize operational disruption and data loss through quick action.
  • Expert Guidance: Access to skilled incident responders with real-world experience.
  • Preparedness and Prevention: Improve long-term security posture by learning from incidents.
  • Regulatory Compliance: Fulfill legal and industry obligations for breach reporting and response.
  • Reduced Financial Impact: Prevent excessive financial losses from prolonged downtime or reputational harm. 


Service Catalogue

Incident Response Planning

  • Develop and implement customized incident response (IR) plans and playbooks.
  • Define roles, responsibilities, communication protocols, and escalation procedures.


24/7 Incident Response Support

  • On-call cybersecurity experts ready to assist with live incident response and containment.
  • Remote and on-site support depending on the nature and severity of the incident.


Detection and Analysis

  • Investigate and analyze events to determine the scope, impact, and cause of the incident.
  • Use of digital forensics and log analysis tools to trace attacker actions.


Containment, Eradication & Recovery

  • Isolate affected systems, remove malicious actors or code, and restore systems to operational status.
  • Provide guidance for secure recovery and prevent reinfection.


Post-Incident Reporting

  • Detailed reports including root cause analysis, impact assessment, and recovery actions.
  • Recommendations for future prevention and improved incident readiness.

Tabletop Exercises & Simulations

Conduct mock incident scenarios to test organizational preparedness and improve response capabilities.