IT Service Management
ITSM (IT Service Management) training programs are designed to equip individuals and organizations with the knowledge and skills to effectively manage the delivery of IT services to meet business needs. Rooted in best practice frameworks like ITIL (Information Technology Infrastructure Library) and often aligned with standards like ISO/IEC 20000, ITSM training covers the entire service lifecycle.
Service Catalogue
ITIL Foundation
Entry-level certification, providing an understanding of ITIL concepts and terminology for improved IT service quality, enhanced customer satisfaction, and better alignment between IT and business goals.
ITIL Managing Professional
Practical application of ITIL for managing IT-enabled products and services. It includes modules like Create, Deliver & Support, Drive Stakeholder Value, and High Velocity IT
ITIL Strategic Leader
Geared towards IT leaders, helping them navigate digital transformations and create digital strategies.
ISO 20000 Lead Implementer
Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1:2018 and Implement key requirements of ISO/IEC 20000-1:2018.
ISO 20000 Lead Auditor
Plan, conduct, report and follow up an audit of a SMS to establish conformity (or otherwise) with ISO/IEC 20000-1 and in accordance with ISO 19011, and ISO/IEC 17021-1